Returns & Refund Policy

Last Updated: June 2026

At Counter Craft Coffee, we are committed to delivering products that enhance your coffee experience. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.

If for any reason you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must:

• Be unused and in their original condition

• Include original packaging and accessories

• Not show signs of wear, damage, or misuse

• Be returned within 30 days of delivery

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain items cannot be returned, including:

• Used products

• Personalized or customized items

• Gift cards

• Clearance or final-sale items

• Products damaged due to misuse or improper handling

Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos showing the product and packaging

Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or refund.

Return Process

To initiate a return, please contact our support team:

Email: 9tlgodnavwc@gmail.com

Please include:

• Full name

• Order number

• Reason for return

Our team will provide return instructions and the return shipping address if your request qualifies.

Customers should not send returns without receiving approval from our support team.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged

• The product is defective upon arrival

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used during checkout.

Please allow:

• 2–5 business days for inspection and approval

• 5–10 business days for your bank or payment provider to process the refund

Processing times may vary depending on your financial institution.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing, packaging, or shipment, cancellation requests may no longer be possible.

To request a cancellation, contact us as soon as possible at:

Email: 9tlgodnavwc@gmail.com

Lost Packages

If tracking indicates a delivery issue or your package appears lost in transit, please contact us promptly.

Our team will work directly with the shipping carrier to investigate and help find the best possible resolution.

You can monitor your shipment status anytime through our tracking page:

https://countercraftcoffee.com/apps/track123

Our Commitment To You

At Counter Craft Coffee, we believe exceptional customer service is just as important as exceptional products.

We are dedicated to providing a secure shopping experience, transparent policies, and prompt support whenever you need assistance.

Contact Us

Counter Craft Coffee
📍 Radford Drive, Highland Heights, OH 44143, United States
📧 9tlgodnavwc@gmail.com

We are always happy to assist and ensure your experience with Counter Craft Coffee is a positive one.