Returns & Refund Policy
Last Updated: June 2026
At Counter Craft Coffee, we are committed to delivering products that enhance your coffee experience. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.
If for any reason you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must:
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Be unused and in their original condition
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Include original packaging and accessories
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Not show signs of wear, damage, or misuse
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Be returned within 30 days of delivery
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain items cannot be returned, including:
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Used products
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Personalized or customized items
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Gift cards
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Clearance or final-sale items
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Products damaged due to misuse or improper handling
Damaged, Defective, or Incorrect Items
We carefully inspect orders before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or refund.
Return Process
To initiate a return, please contact our support team:
Email: countercraftcoffee@gmail.com
Please include:
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Full name
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Order number
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Reason for return
Our team will provide return instructions and the return shipping address if your request qualifies.
Customers should not send returns without receiving approval from our support team.
Return Shipping
Customers are responsible for return shipping costs unless:
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed to the original payment method used during checkout.
Please allow:
Processing times may vary depending on your financial institution.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing, packaging, or shipment, cancellation requests may no longer be possible.
To request a cancellation, contact us as soon as possible at:
Email: countercraftcoffee@gmail.com
Lost Packages
If tracking indicates a delivery issue or your package appears lost in transit, please contact us promptly.
Our team will work directly with the shipping carrier to investigate and help find the best possible resolution.
You can monitor your shipment status anytime through our tracking page:
https://countercraftcoffee.com/apps/track123
Our Commitment To You
At Counter Craft Coffee, we believe exceptional customer service is just as important as exceptional products.
We are dedicated to providing a secure shopping experience, transparent policies, and prompt support whenever you need assistance.
Contact Us
Counter Craft Coffee
📍 Radford Drive, Highland Heights, OH 44143, United States
📧 countercraftcoffee@gmail.com
We are always happy to assist and ensure your experience with Counter Craft Coffee is a positive one.
