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Home FAQs

FAQs

Frequently Asked Questions

Welcome to Counter Craft Coffee

We've gathered answers to some of the most common questions our customers ask. If you need additional assistance, our support team is always happy to help.

1. What is Counter Craft Coffee?

Counter Craft Coffee is a premium coffee lifestyle brand dedicated to helping coffee lovers create better brewing experiences at home, at work, or wherever great coffee moments happen.

We carefully curate quality coffee-related products that combine functionality, craftsmanship, and modern design.

2. Where are you located?

Our business is based in the United States.

Counter Craft Coffee
📍 Radford Drive, Highland Heights, OH 44143, United States

3. Do you ship within the United States?

Yes. We proudly serve customers throughout the United States and work with trusted fulfillment partners to ensure reliable delivery.

Shipping availability may vary depending on the product and destination.

4. How long does shipping take?

Processing typically takes 1–3 business days.

Estimated delivery times generally range between:

Standard Shipping: 5–12 business days
Extended Delivery Areas: May require additional transit time

Delivery estimates may vary due to carrier delays, holidays, weather conditions, or high seasonal demand.

5. How can I track my order?

You can track your order anytime using our dedicated tracking page:

https://countercraftcoffee.com/apps/track123

Once your order ships, you will also receive tracking information via email.

6. Can I cancel my order?

Yes. Orders may be canceled within 12 hours of purchase.

After an order enters processing or shipment preparation, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible.

📧 9tlgodnavwc@gmail.com

7. What is your return policy?

We offer a 30-day return policy for eligible items.

To qualify:

Items must be unused
Products must be returned in original condition
Original packaging should be included
Return requests must be submitted within 30 days of delivery

Please review our Returns & Refund Policy for complete details.

8. What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

Our team will review the situation and provide an appropriate solution.

9. Are my payments secure?

Absolutely.

We use trusted payment providers and industry-standard encryption technologies to help protect your personal and payment information during checkout.

Counter Craft Coffee does not store complete payment card details on our servers.

10. Do I need an account to place an order?

No. Customers can typically complete purchases as guests.

However, creating an account may provide a more convenient shopping experience and easier access to order history.

11. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update the shipping information.

Please contact us immediately after placing your order for the best chance of making changes.

12. Do you offer customer support?

Yes.

Providing exceptional customer service is one of our highest priorities. If you have any questions regarding products, orders, shipping, or returns, our support team is ready to assist you.

📧 Email: 9tlgodnavwc@gmail.com

13. Why choose Counter Craft Coffee?

At Counter Craft Coffee, we believe great coffee experiences deserve thoughtfully selected products.

Our commitment focuses on:

☕ Quality and craftsmanship
☕ Reliable customer support
☕ Secure online shopping
☕ Carefully curated collections
☕ A premium customer experience from purchase to delivery

We're passionate about helping coffee enthusiasts enjoy better coffee moments every day.