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Home Privacy Policy

Privacy Policy

Last Updated: June 2026

At Counter Craft Coffee, your privacy matters to us. We are committed to protecting your personal information and maintaining your trust whenever you visit our website, place an order, or interact with our services.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide you with a smooth and secure shopping experience, we may collect the following information:

Personal Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

Full name
Email address
Billing address
Shipping address
Phone number
Payment information
Order history

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring websites
Cookies and similar technologies

How We Use Your Information

Counter Craft Coffee uses collected information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve website performance and user experience
Detect fraud and enhance security
Communicate important account or policy updates
Respond to inquiries and requests
Send promotional communications when permitted by law

We only use your information for legitimate business purposes and customer service improvements.

Payment Security

We take security seriously.

Payments made through our website are processed by trusted third-party payment providers that utilize industry-standard encryption and security measures.

Counter Craft Coffee does not store complete credit card information on our servers.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us:

Remember user preferences
Improve website performance
Analyze visitor behavior
Personalize shopping experiences
Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

Sharing Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers only when necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Customer support platforms

These partners are only permitted to use information necessary to perform their services.

Marketing Communications

If you choose to subscribe to promotional emails, we may occasionally send updates regarding:

New arrivals
Product launches
Special offers
Company announcements

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our policies

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request a copy of your stored information

To exercise any of these rights, please contact us using the information below.

Data Security

Counter Craft Coffee implements reasonable administrative, technical, and physical safeguards to protect your information from:

Unauthorized access
Disclosure
Alteration
Loss
Misuse

While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment for our customers.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Counter Craft Coffee does not knowingly collect personal information from individuals under the age of 13.

If we become aware that information from a child has been collected unintentionally, appropriate steps will be taken to remove that information.

Changes To This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised effective date. Continued use of our website following changes constitutes acceptance of the updated policy.