Privacy Policy
Last Updated: June 2026
At Counter Craft Coffee, your privacy matters to us. We are committed to protecting your personal information and maintaining your trust whenever you visit our website, place an order, or interact with our services.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide you with a smooth and secure shopping experience, we may collect the following information:
Personal Information
When you place an order, create an account, subscribe to updates, or contact us, we may collect:
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Full name
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Email address
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Billing address
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Shipping address
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Phone number
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Payment information
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Order history
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
How We Use Your Information
Counter Craft Coffee uses collected information to:
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Process and fulfill orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve website performance and user experience
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Detect fraud and enhance security
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Communicate important account or policy updates
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Respond to inquiries and requests
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Send promotional communications when permitted by law
We only use your information for legitimate business purposes and customer service improvements.
Payment Security
We take security seriously.
Payments made through our website are processed by trusted third-party payment providers that utilize industry-standard encryption and security measures.
Counter Craft Coffee does not store complete credit card information on our servers.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies help us:
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Remember user preferences
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Improve website performance
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Analyze visitor behavior
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Personalize shopping experiences
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Support marketing and advertising efforts
You may disable cookies through your browser settings; however, some website features may not function properly as a result.
Sharing Information
We do not sell, rent, or trade your personal information to third parties.
We may share limited information with trusted service providers only when necessary to operate our business, including:
These partners are only permitted to use information necessary to perform their services.
Marketing Communications
If you choose to subscribe to promotional emails, we may occasionally send updates regarding:
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New arrivals
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Product launches
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Special offers
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Company announcements
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Data Retention
We retain personal information only for as long as necessary to:
When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
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Access personal information we hold about you
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Request corrections to inaccurate information
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Request deletion of your personal information
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Object to certain processing activities
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Request a copy of your stored information
To exercise any of these rights, please contact us using the information below.
Data Security
Counter Craft Coffee implements reasonable administrative, technical, and physical safeguards to protect your information from:
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Unauthorized access
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Disclosure
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Alteration
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Loss
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Misuse
While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment for our customers.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Children's Privacy
Counter Craft Coffee does not knowingly collect personal information from individuals under the age of 13.
If we become aware that information from a child has been collected unintentionally, appropriate steps will be taken to remove that information.
Changes To This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any updates will be posted on this page with a revised effective date. Continued use of our website following changes constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Counter Craft Coffee
📍 Radford Drive, Highland Heights, OH 44143, United States
📧 countercraftcoffee@gmail.com
Thank you for trusting Counter Craft Coffee. We are committed to protecting your privacy while providing an exceptional coffee shopping experience.
